We’d love to hear from you! Whether you have a question about a product, need help with your download, or just want to say hello — we’re here for you.
📧 Email: support@store.phinixfire.com
🕐 Response time: Within 24 hours (Monday to Saturday)
📍 Location: India
COMMON QUESTIONS
Before reaching out, check if your question is answered below:
Q: I didn’t receive my download link after payment.
A: Please check your spam/junk folder first. If it’s not there, email us with your order number and we’ll resend it immediately.
Q: Can I get a refund?
A: Yes! We offer a 7-day no-questions-asked refund. See our Refund Policy for details.
Q: I need a GST invoice for my purchase.
A: Email us your order number and GSTIN and we’ll send your GST invoice within 24 hours.
Q: Can I use the products for client work?
A: Yes! Our personal license covers client projects. See our Terms of Service for full details.
Q: I have a bulk purchase request or partnership idea.
A: We’d love to discuss! Email us at phinixfire@gmail.com with details.
HOW TO REACH US
The fastest way to reach us is by email at phinixfire@gmail.com. Please include your order number if your query is about a specific purchase — this helps us help you faster.
We aim to respond to every email within 24 hours on business days. We’re a small team that genuinely cares about every customer, so you’ll always get a real human response.