Last updated: April 2026
At PhinixFire, we stand behind the quality of every digital product we sell. We want you to be completely satisfied with your purchase.
OUR 7-DAY REFUND GUARANTEE
We offer a 7-day money-back guarantee on all digital products. If you are not satisfied with your purchase for any reason, contact us within 7 days of your purchase date and we will issue a full refund — no questions asked.
HOW TO REQUEST A REFUND
To request a refund:
- Email us at support@store.phinixfire.com within 7 days of purchase
- Use the subject line: “Refund Request – [Your Order Number]”
- Include your order number and the email address used for purchase
- We will process your refund within 3-5 business days
Refunds will be credited back to your original payment method (credit/debit card, UPI, or net banking account used for purchase).
ELIGIBILITY FOR REFUND
You are eligible for a refund if:
- You request it within 7 days of your purchase date
- The product did not match the description on the sales page
- You experienced a technical issue that prevented you from accessing or downloading the product
- You accidentally purchased the wrong product
SITUATIONS WHERE REFUNDS MAY NOT BE ISSUED
We reserve the right to decline refunds in the following situations:
- The refund request is made more than 7 days after purchase
- You have downloaded the product and it matched the description provided
- The request appears to be an attempt to obtain the product for free
- You have violated our Terms of Service
DUPLICATE PURCHASES
If you accidentally purchased the same product twice, please contact us immediately at phinixfire@gmail.com and we will refund the duplicate charge in full.
TECHNICAL ISSUES
If you are unable to download your product due to a technical issue on our end, we will either fix the issue immediately or issue a full refund at your preference. Please contact us at support@store.phinixfire.com and we will resolve it within 24 hours.
CONTACT FOR REFUNDS
Email: support@store.phinixfire.com
Response time: Within 24 hours on business days
Business hours: Monday to Saturday, 10 AM to 6 PM IST
We value your trust and aim to make every purchase a positive experience. If you have any concerns about a product before purchasing, feel free to contact us and we will answer your questions honestly.